Terms and Conditions
Limitation of Liability and Indemnification
We hold public liability and professional indemnity insurance and endeavour to take all reasonable care when dealing with your photographs/media. However, please note that the handling of delicate photographs/media may lead to degradation. We aim to keep this to a minimum.
As photograph storage and/or albums can be fragile due to age, we cannot guarantee against minor damage to the these during photograph removal/insertion, if applicable.
We always endeavour to produce the best quality scans and/or conversion of analogue media, although the quality of the finished scan or conversion will be restricted by the quality of the original material provided to us. We cannot be held responsible for failing to scan or convert media to a sufficient level if the original media is damaged or of poor quality.
If you are not satisfied with the results of the digital media service that we provide, please notify us either by email or by telephone within the 30-day period following the completion of our service. We will fully investigate and will attempt to correct any issues by rescanning. Please note that scan quality can only be as good as the image being scanned. We do not offer any financial reimbursement or compensation.
Any advice from Big Little Things Limited is given in good faith with the aim of helping you in your decision whether or not to keep particular images. We therefore cannot accept responsibility for the consequences of such decisions.
We do not accept any liability for damage or loss for any items that have been sent to us or returned by us through Royal Mail, a courier service, or any other third-party company.
Ownership of content and copyright permission
You agree that any content that is part of the project is yours or belongs to an adult or child that you are responsible for. By releasing items for scanning, converting, organising or backup, you acknowledge that you own the copyright to the images/media or that you have obtained the written permission of the copyright owner.
Big Little Things Limited does not wish to knowingly, or otherwise, breach a professional photographer’s copyright.
Confidentiality - keeping client information private
Big Little Things Limited operate a professional and confidential service and will never divulge or discuss any client information to third parties without prior written consent.
We undertake never to publish your photographs or images on our websites or with any third-party company or website without your permission. Your confidentiality and privacy is our priority.
If the services we are providing involve your digital image library we are likely need you to provide log on details for us to access the appropriate applications. These details will only be used for this specific task and they will be kept securely and in confidence. We recommend that you update these passwords once the project has been completed.
Good faith estimate
All work is priced in advance, and estimates may well vary depending on the scope of the individual project.
If it looks like we might run over the estimated hours/price, we will discuss the impact, next steps and variations to the agreed package.
Supplies
Any additional supplies or costs needed that are not included in the initial quotation, must be approved by client prior to purchase. This could include but is not limited to things such as storage devices, media conversion, printed albums and other supplies.
Payment rates and terms
Payment can be made by bank transfer. Invoices should be settled within seven days of the invoice date. A receipt will be emailed to you within 2 days of payment.
Cancellation policy
If you need to cancel or reschedule a session, please give us at least 24 hours’ notice. We will endeavour to give clients 24 hours’ notice if we need to reschedule the session.
If you notify us of a delay of 30 minutes or more to the start of our session within two hours of our scheduled start time, we reserve the right to charge for our lost time.
Travel policy
Travel to pick up clients’ locations more than 25 miles from GU28 9DA will incur mileage costs at a rate of 45p per mile.
If you do not want us to collect your materials, we do not accept any liability for damage or loss for any items that have been sent to us or returned by us through Royal Mail, a courier service or any other third-party company.
“Before and After” photo release
We may request to take before, during and after photos of your project (without disclosing any identifying images, faces or names). If you agree, these will only be published on my website and social media accounts with your explicit consent.
Disposal of client’s property
All items will be returned to you at the end of the project. We will not dispose of any printed photos, electronic or outdated media.
We will keep all digital media on our secure internal data server for 60 days after the completion of our service unless otherwise requested. We reserve the right to charge for longer periods of time. After 60 days, all digital media will be permanently deleted.
Security
All precautions will be taken to prevent digital virus transmission; however, it is the clients’ responsibility to ensure their own devices are adequately virus protected.
We will collect, process, store and share your data safely and securely. We use a variety of physical, electronic and technical measures to ensure this – all of which prevent unauthorised access to, use of, or disclosure of your personal information, including but not limited to:
• Password protection
• Use of secure sites only
• Up-to-date virus software
Code of Ethics
As a member of The Photo Managers and Association of Professional Declutters & Organisers, Big Little Things Limited are committed to adhering to their Codes of Ethics. These documents are available on request.